My butterflies, moths and taxidermy:

None of the species I use are endangered. All butterflies and moths I use have been sourced from a breeding programme based in the UK  which encourage an active interest in conservation. All of the butterflies and moths I use have died naturally.

All of the taxidermy specimens I use are sourced responsibly. Some of the specimens are taken from antique collections. None of the species are endangered and none are illegally taken from the wild and non require legal documentation.  DEFRA have confirmed that only endangered birds require certificates and official documentation and I do not use any such species.

My glass domes:

I use Victorian glass domes, vintage domes and modern glass domes. There may occasionally be tiny blemishes in the antique glass - these are commensurate with age.

Delivery:

Once your butterfly dome is ready it will be delivered within 2 working days of payment.  The average charge for delivery is under £20. All domes for delivery in the UK will be delivered the day following postage and a tracking number will be provided after posting.  Domes posted worldwide usually take betwen 5 & 7 days for delivery and a tracking number will be provided on the day of posting. 

Returns:

If there are any issues with your butterfly dome or you are not 100% satisfied I will arrange a full refund (on receipt of the safely returned dome) or I will arrange a replacement dome.

You have 14 days (following confirmed delivery) to notify me if you want to cancel the order or exchange the item.

How to cancel your order, or return or exchange your item

Please contact  me (within 14 days of tracked delivery) and let me know if there is a problem or you wish to cancel your order, return or exchange your item. This should be done only via e mail to me at This email address is being protected from spambots. You need JavaScript enabled to view it.mail.com 

Once return is agreed please securely package the item up and send it back to me, using suitable double packaging, within 14 days of confirmation with Butterfly Domes that you want to cancel your order. The product should be returned using a signed for 24 hour service only - UK (Parcelforce is recommended) and a fast, tacked service is required from outside the UK . Please note that you will have to bear all costs of returning the product.  The return address is 22 Troughton Road, SE7 7QH.

I will process the refund directly to your bank account, within 2 working days  of "safe" receipt of the dome.

IMPORTANT: If any damage has been sustained to the glass dome during return transit a refund cannot be made. 

 

*Please don’t destroy or throw away any product or packaging, even if it’s faulty, before you’ve contacted Butterfly Domes and agreed that doing so won't affect any refund you may be entitled to. Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it. 

 

Contact me:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.gmail.com

Tel: 07951 110 147

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